Free UK Delivery & Returns On Orders Over £100
10% Off Your First Order With Code New10
Same Day Dispatch Until 3.30pm

FAQs

My Email & Password Don't Work

If you previously bought on the old Designer Desirables site, don't worry, just start again. Your old password and details are invalid, simply add your items to your basket,purchase and once you have successfully purchased we will send you a NEW PASSWORD and you are then registered

If you are registered on the new site already and have forgotten your details you can go to My Account at the top of the website and click on the account reminder form

When Will I Receive My Purchase And How Is It Sent?

Items are dispatched every day.

UK mainland buyers should receive items next day on Next Day Delivery option if purchased by 4.00pm and are dispatched with DPD Courier & Royal Mail

International orders are dispatched using either Royal Mail, or DPD Courier depending on destination and weight.

UK orders purchased on a Friday by 3.30pm are dispatched that day for Next Working Day delivery unless Saturday delivery option is selected

Full details are on our Delivery Page

Do You Ship Worldwide?

Yes we do ship worldwide but only to selected countries. If you put an item in your shopping basket, there is a drop down menu to select your country of delivery, if it's on there we ship there.

We now use Courier to USA and your item should reach you within 2-3 working days.

Non EU countries get 20% VAT taken off the invoice at final payment stage

What Are The Shipping Costs?

UK Mainland £2.99 2-4 Day Delivery, £3.99 for Next Working Day delivery & £9.99 for Saturday Delivery (excluding Bank Holidays) per order (not per item)

Northern Ireland takes 48hrs delivery and the price is displayed before purchase at checkout

International shipping costs depend on the destination & weight and are displayed at checkout before purchase

Read our Delivery Policy

How Do I Track My Order?

 Once you have purchased on the website you will automatically be sent a password via email and from there you can sign into "My Account" at the top of the website and follow the progress of your order.

How Do I know If My Size Is In Stock?

When you are in the item description page you need to first "Choose Colour" THEN the size menu will appear and if you drop down the menu you can see if your size is in stock. The Buy It Now Button will turn GOLD if you can purchase that item. Please call us on 0191 2712970 to ask for any advice or help or we may be able to order an item in for you

What Is Your Returns Policy?

We offer no quibble refunds less the P&P charge within the first 10 working days of receipt as long as goods received in the same condition they were sent. Any item purchased on the website can be returned for a refund including Sale & Clearance items.

Just contact us at returns@designerdesirables.com or call us on 0191 2712970 between the hours of 9.00am and 5.00pm. 

View our full Returns Policy 

Can I Have A Refund If My Item Is Not Suitable?

YES you can have a refund as long as the item is returned within 10 days from receipt brand new and unworn with all labels & tags intact. Intent to return must be noted by Email or in writing within 7 working days of receipt

How Do I Return An Item?

You need to return the item either with Collect+ Free or at your cost via Royal Mail 

Are Returns Free?

Refunds are usually made the day we receive your item as long as it is received within our returns timescale. Returns received on a Saturday will be processed on Monday. Your refund can take several days to appear on your statement which is totally dependant on your card issuer and out of our control.

View our returns policy

Do You Share My Information With Anyone Else?

Your details are not shared with any other party and stored following data protection and anti spam legislation.

I Have A Question How Do I Contact You?

You can contact us several different ways

You can use the "Ask A Question" link on every item description. 

Direct at sales@designerdesirables.com 

Call us on  +44  01912712970

Full details for Contact Us

Is My Payment Secure?

We use three different online secure payment systems - Sagepay, Paypal and Google Checkout. During your purchase information is encrypted during transmission with industry-standard SSL (secure socket layer) technology. We never disclose personally identifiable information about your purchase history. You should see a green padlock on the address bar at checkout confirming secure site.

I Have Forgotten My Password What Do I Do?

Simple just click this link to rest your password 

My Password Does Not Work How Do I Get A New One?

Simple just click this link to rest your password 

I Live Outside The EU. How Do I Get VAT Free Prices?

On Checkout 20% VAT will be deducted from your invoice at final payment stage as long as your Billing Address and delivery address is non EU.

Channel Isles & Jersey will also qualify for VAT free prices at checkout.

I Have Not Had An Email Confirmation Of My Order Why?

Every order made on the website gets a confirmation email - If you do not get an email confirmation it is for two reasons:

You have entered your email address incorrectly or you may have a spam filter preventing our email getting through.
 
What Is Pre Order?

When you pre-order a Designer Desirables item, this product is reserved especially for you. Your credit card is charged when you place your order, and we deliver your order as soon as it arrives. All of our delivery dates are approximate, because manufacturers regulate this date according to their production schedules. We have no control over their production schedules or inventory. We will refund your credit card if for any reason we cannot fulfil your pre-order.

What Currencies Do You Use?

We are a UK based company & work in UK Pounds Sterling. Invoices are quoted in UK Pounds Sterling. But you can change the website to quote prices in US$ or Euro based on the exchange rate that day but final invoices will be in UK £. If you buy in £ Sterling your credit card provider will convert your currency to £ Sterling on your behalf. The Exchange Rate conversion used on our website is only a "guide" as each card provider may charge a different conversion rate.
 
Will I Be Charged VAT?

ALL prices on the Website are the actual price you PAY which includes VAT but your invoice will show the VAT breakdown. NO VAT is added to the price displayed on the website. All UK & EU buyers pay UK VAT which is included in the website displayed price

 

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