Returns

We offer no hassle refunds if you are not happy with your purchase. All you have to do is confirm return of the item by email & return the item / items to us, brand new in their original condition & packaging, unworn, and with all tags intact within 14 days of receipt with your completed Returned Items Form in your package.  But you must inform us within 7 days of receipt of your intent to return then you have a further 7 days to get back to us. If returning an item from a Non EU country please clearly mark the package "Returns" otherwise we may be charged UK Duty which will be deducted from refund.

Garments that have perfume odours or deodorant stains or odour will be sent straight back.

Should you be unhappy with any aspect of your purchase you must inform us immediately upon receipt by email or by telephone stating the problem.

All returns must be "postmarked" and within 14 days of receipt or you will not get a refund.

Any returns outside this timescale will be issued a credit note or returned back to you, unless there are exceptional circumstances and are at Designer desirables discression

Any shipment costs charged at checkout will not be refunded unless the goods are found to be faulty. 

Any item purchased as a Christmas present must be returned before 8th January 2010 for a refund as long as it complies with our Terms & Conditions

Any questions or help please contact us at

returns@designerdesirables.com 

or call us on 

01661 881765  between the hours of 9.00am and 6.00pm. 

Please read our terms and conditions before making a purchase.

International buyers need to return the item to us within 14 days of receipt and inform us of its return

Returns Address

Designer Desirables

Bolbec Chase

Gallowhill

Morpeth

Northumberland

NE61 3TU

UK

Refunds

Once items unpacked and approved you are usually refunded within 2-3 working days from receipt of the item and you will receive an email confirming your refund. After we process your refund it may take 5-10 working days to be credited to your account which is totally out of our control as the length of time it takes will depend on which bank or card issuer you are with. You will be refunded less the P&P charge.

Cancellation

You may cancel your order at any time before dispatch for a full refund but once dispatched you need to send it straight back for a refund.

Gift Vouchers

Items purchased using our gift vouchers may be returned or exchanged as per our terms & conditions but can not be refunded, only issued with a new voucher to that value. Any additional monies paid over and above the gift voucher value will be refunded.

This returns policy does not affect your statutory rights