CHRISTMAS RETURNS - ANY ITEMS BOUGHT FOR CHRISTMAS FROM 25th NOVEMBER CAN BE RETURNED BY FRIDAY 10th JANUARY AND ARE SUBJECT TO OUR RETURNS POLICY AND MUST BE INTACT WITH TAMPER TAGS ATTACHED. ANY ORDERS BOUGHT UP TO 23rd DEC RECEIVED AFTER THIS DATE WILL NOT BE ACCEPTED. ORDERS FROM 24th DEC NORMAL RETURNS POLICY APPLIES
Please read our Terms & Conditions before making your purchase.
All Purchases should be made payable to Designer Desirables in Pounds Sterling. We accept all major credit cards Visa, Mastercard, Switch/ Maestro & Delta (not American Express) & Paypal
All orders are subject to Acceptance & Availability and we reserve the right to decline any order.
All stock offered for sale is Guaranteed Authentic & Genuine & Brand New Unworn. We do not sell used or counterfeit products. All prices are in Pounds Sterling. You can change the currecy to Euros or Dollars at the top of the website but on checkout payment will revert to Pounds Sterling. The currency converter is a guide only and Designer Desirables is not responsible for the rate charged by your credit card company on purhase.
Once you have purchased an email will be sent to you acknowledging the details and a further email will be sent with dispatch confirmation and Tracking number. We reserve the right not to accept an order if we are unable to obtain authorisation for payment, or an un cleared cheque.
Designer Desirables can not be held responsible for any taxes or custom charges incurred on any shipment outside of the EU and should you refuse a delivery without paying customs charges and the item has to be returned to us, the cost of return will be deducted from your refund. If the item has to be disposed of you will not receive a refund
All Credit / Debit Card Transactions are processed with secure online payment provider and SSL Certification.
We will ship to a different address if we are happy the card holder has authorised this but we reserve the right to decline any orders we feel are not secure.
We can take telephone orders but we will only ship to the cardholders name & address unless you have a valid reason for alternative address shipping.
Call 0191 2712970
International Orders will only be sent to the Cardholders Billing Address.
All prices on the website are inclusive of VAT and all electronic invoices display the VAT Exclusive price with the VAT added at the end. Invoices sent with the goods are VAT inclusive except for non EU invoices.
All RSPs we quote on the site are only a price guide and are not guaranteed.
Deliveries will be dispatched for all orders placed up to 4.00pm every day & will be sent via DPD Courier or Royal Mail for next day delivery. Northern Ireland may take 2-4 days.
Although we offer a next day delivery service to most areas of the UK mainland some remote areas may take 48hrs and we can not completely GUARANTEE next day delivery as occasionally there may be unforeseen problems which may be out of our control. If you place more than one order we reserve the right to send both orders in one parcel but we are unable to refund any postage costs if we do so
Designer Desirables is responsible for Insuring your purchase until it is signed for by you at which point it becomes your. Should you request dispatch of items other than our "designated postal services" we do not accept responsibility if lost.
Returns & Refunds are accepted and returns must be back with us within 14 days of receipt of goods. All items have a minimum 2 security labels and if removed we will not accept the item back.
UK Returns are FREE with Collect+ - If you choose to return via any other method you will need to pay return postage. If you exchange an item it does not qualify for a Free Return
Please contact us at firstname.lastname@example.org to confirm a return or exchange within 7 working days of receipt.
Refunds are credited less the P&P charge ONLY if you paid postage for delivery.
If returning an item from a Non EU Country please ensure you clearly mark your package "Returns" otherwise we may be charged duty into the UK which will be deducted from your refund should we pay these charges - if customs duty not paid the items will be returned back to you by the service provider you used
Refunds are issued as long as the item is Unworn, Brand New With Tamper Tags and returned with original packaging & labels in the condition you received it and it must be with us within 14 days from receipt and postmark dated. The garment must be free from perfume odours and deodorant stains and odours. All items are dispatched with Security Tags and if the Security Tags are removed we will not accept the return. Should an item not have Security Tags you must inform us immediately upon receipt. When returning shoe boxes please ensure your shoe box is well wrapped as we will not accept any shoe boxes that are returned "un wrapped" and taped up with tape and postage labels. We send them out wrapped & protected and we expect them back wrapped and protected. Certain products are non returnable for hygiene reasons which is clearly marked in the item description
If anything is wrong with your purchase you must inform us immediately upon receipt, either by email or by telephone.
Any returned item which has been worn or washed will be returned to you and a return postage cost will be charged
Any refund outside this timescale may be offered a credit note or returned back to you unless there are exceptional circumstances agreed by Designer Desirables. If posting back it is your responsibility to ensure the package comes back to us within the designated timescale of 14 days from receipt.
Once the item has been unpacked & approved, refunds will usually be made the same day we received the item back excluding the post & packing charge you paid (if any) and we will email you to let you know your refund has been processed. After you have received your email please allow another 2-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you are with and we have no control over it. You will receive an email to inform you your package has been returned to us and you will get email confirmation of refund.
Please be very careful when trying on garments as jewellery & perfume can damage a garment. The item is your responsibility until we receive it back.
International Orders - We are not responsible for Customs Charges & Local Taxes in your country of residence - these charges are your responsibility and should you choose to refuse a delivery for whatever reason, the costs for returning the parcel will be deducted from your refund as you have breached our terms and conditions for purchase. It is your responsibility to return any unwanted parcel in the appropriate manner. Refusing a parcel because of customs charges will incur a cost to return to the UK which is your responsibility.By dispatching as per your order we have fulfilled our contract to you and refusal of parcels will incur a charge to return to the UK which will be passed onto you and deducted from your refund
Multi Buy Offers
Should you buy any items on a Multi Buy Offer and return only part of the order the retained item will be charged at full price - not the Multi Buy price
With UK orders we will exchange your order free of charge, if it is the same item, but if you change the item there will be a postage charge if under £50 on your exchange. International exchanges will be charged the return postage
Credit notes are not time bound and can be used at any time. Any orders made using a credit note which are returned will be credited back to your credit note. If you paid over the amount of your credit note by credit card or Paypal the difference will be refunded back to source
If your item is faulty after purchase it needs to be returned to us to establish the fault. It can take up to 28days to resolve the issue and if the item is faulty your postage to return the item will be reimbursed and we offer a FREE Returns service with Collect+ to help you
Should we make a human error and an item is sent out wrong we will of course reimburse postage costs incurred, but we do not offer compensation for human error or a faulty item.
Items Lost In Transit
Should any item we send out to you get lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control
Only one discount code can be used per order. If you want to remove a code from your basket you just click to remove under the code and then you can add another code. Any Discount Code offered is only valid at time of issue and can not be back dated to any previous order. If you forget to add your Discount Code at time of purchase it can not be back dated off your order. If you return your item for something different in exchange and you used a Discount Code the code is not transferrable
Our Gift Vouchers are sent electronically on the date you specify to the email address given, if you don't know the recipients email address you can enter your own and print it off from your email. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Designer Desirables.
Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received.
Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code.
Using your gift voucher is easy just enter your unique code at checkout.
You may purchase more than one gift voucher at the same time
Please note our descriptions are accurate but colours may vary very slightly due to lighting of photography, but we describe as accurately as possible to help you. The drop down colour option in the product pages is for reference only & may be the 'named" colour as noted by the manufacturer.
Your Confidentiality is of utmost importance to us and we will never make your details available to any third party.
Please feel free to contact us at any time email@example.com
We only sell Genuine 100% Authentic items sourced from reputable suppliers around the world. Our goods are not always obtained directly from the designers but from reputable agents, resellers & retailers.
All company trademarks, brand, product names & logos mentioned on this website are used for identification purposes only and are registered trademarks of their respective owners who reserve all of their rights of ownership.The use of, or mention of any brand name, trademark, or product name on this website is in no way intended to suggest that the company, brand or trademark owner is in any way affiliated with or endorses this website.
All images on the website are Copyright of Designer Desirables and can not be re-produced or used without our permission.
We have made every effort to display as accurately as possible the colours and images of our products that appear online but we can not always get the colour totally correct. We cannot guarantee that your computer monitor's display of any colour will be accurate. We do occasionally use images provided by brand owners and we cannot guarantee the accuracy of their images and colours.
We reserve the right at our sole discretion to update,change or replace any part of our Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms & Conditions constitutes acceptance of these changes. You can review the most current Terms & Conditions at any time at this page.
Prices for our products are subject to change without notice.
We reserve the right to cancel any order you place with us.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on this site. You agree that it is your responsibility to monitor changes to our site and to read our Terms & Conditions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or any related website is inaccurate at any time without prior notice. (including after you have submitted your order)
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free.
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Our E wallet Loyalty scheme ended in 2011 and unused bonus will expire May 10th 2012